Stripe & platform
Stripe platform
controls.
How Gatekeepers uses Stripe Connect, what's configurable from your dashboard, and when you'll need to work directly in Stripe.
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How Stripe Connect is used
Gatekeepers relies on Stripe Connect to process payments and route funds to organizers. Your payouts, refunds, and tax reporting all run through your connected Stripe account.
Two control planes
Who controls what
In Gatekeepers
What you manage here
- Ticket pricing & fees. Decide who covers platform fees and configure ticket prices per event.
- Refunds. Preview refunds that deduct Stripe processing fees and the retained Gatekeepers platform fee, including organizer-absorbed fees.
- Scanner access & orders. Manage orders, tickets, and check-in status in one place.
In Stripe
What lives in Stripe
Some settings always live in Stripe so they're consistent across any tools you use with your account.
- Bank accounts and payout schedule
- Tax forms and legal entity details
- Dispute handling and chargeback responses
Need to change Stripe settings?
Open your Stripe dashboard to update payout details, view reports, or manage disputes. Changes you make in Stripe apply automatically to Gatekeepers.
For questions about how a specific change might affect your events, reach out to support.
Contact support